Privacy Policy

At GoConvertFile, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file conversion platform. By using GoConvertFile, you agree to the collection and use of information in accordance with this policy.

When you use GoConvertFile, we may collect the following types of information:

• Email address — if you create an account or subscribe to updates
• Uploaded files — temporarily stored for processing (see File Retention)
• Usage data — pages visited, conversion types used, feature interactions
• Device and browser information — IP address, browser type, operating system
• Cookies and similar tracking technologies — see our Cookie section below

We use the collected information for the following purposes:

• To provide and maintain our file conversion service
• To process and convert your files as requested
• To improve and optimize our platform
• To communicate with you about service updates and changes
• To detect, prevent, and address technical issues or abuse
• To comply with legal obligations

We take data security seriously. We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest. Files uploaded to GoConvertFile are stored on secure servers with restricted access. We regularly review our security practices to safeguard against unauthorized access, alteration, disclosure, or destruction of your data.

Uploaded files are automatically deleted from our servers within 1 hour of processing. Converted output files are also removed within the same timeframe. We do not retain your files beyond this period unless required by law. You are responsible for downloading your converted files promptly after processing.

GoConvertFile may use third-party service providers to assist in operating our platform, including cloud hosting providers, content delivery networks, and analytics services. These providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your data. We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our service. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the platform.

• Essential cookies — required for the platform to function properly
• Analytics cookies — help us understand how users interact with our service
• Preference cookies — remember your settings and preferences

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access your personal data
• The right to correct inaccurate data
• The right to delete your data (subject to legal obligations)
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

GoConvertFile is not intended for use by individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: privacy@goconvertfile.com
• Address: GoConvertFile Legal Department, 123 Tech Street, San Francisco, CA 94105